Has your Plussa card got lost or damaged? Did your bank card with a Plussa membership number got stolen? Contact our customer service or your own bank and you will be supplied with a new card. Any points or savings on your previous Plussa card will automatically be transferred to your new card.
Lost or damaged Plussa card
In a case of your Plussa card has got lost, you can order a new no-charge Plussa card and report the loss of the old one by logging in. You will receive a new Plussa card by mail to your home within about two weeks. You can also report the loss of the card to Plussa's customer service by calling 01019 8604.
If your Plussa card was linked to your bank card and your bank card got lost, call 020 333 (open 24/7). When notifying your bank that your card has got lost or stolen, you will be asked to verify your identity. Therefore, you will be asked your social security number when calling the phone number. K-Plussa will get the information about deactivation straight from your bank and after being informed, Plussa money cannot be used by the deactivated bank card.
Lost or damaged K-Plussa Maksuaika
You don't need your Maksuaika card number - your ID number is sufficient. Your responsibility stops after the notice if someone uses your card. A new card and pin-code will be ordered at the same time. Your new card should arrive in about a week.
If your K-Plussa Maksuaika is damaged, please call OP customer service 010 252 7020 Mon–Fri 8-19. A new K-Plussa Maksuaika is sent to you via mail in about a week.