Lost Plussa card
Has your Plussa card got lost or damaged? Did your bank card with a Plussa membership number got stolen? Contact our customer service or your own bank and you will be supplied with a new card. Any points or savings on your previous Plussa card will automatically be transferred to your new card.
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Lost Plussa card
In a case of your Plussa card has got lost, it is important to deactivate your Plussa card. By deactivating your card, you ensure your Plussa money is not misused. Deactivate your card by contacting our customer care Mon–Fri 9–21 and Sat 10–15. You will be supplied with a new card and your Plussa points or Plussa money will automatically be transferred.
If your Plussa card was linked to your bank card and your bank card got lost, call 020 333 (open 24/7). When notifying your bank that your card has got lost or stolen, you will be asked to verify your identity. Therefore, you will be asked your social security number when calling the phone number. K-Plussa will get the information about deactivation straight from your bank and after being informed, Plussa money cannot be used by the deactivated bank card.
Lost K-Plussa Mastercard
Your own responsibility of any misuse of your card ends at the moment you report your card.
Damaged Plussa card
If your Plussa card is damaged or broken, you can order a new card by contacting our customer service. A new card will be sent to you and it will arrive in two weeks. Any Plussa points or Plussa money will be transferred to your new card.
Damaged K-Plussa Mastercard
If your K-Plussa Mastercard is damaged, please contact OP Korttiyhtiö customer service 010 252 7020 Mon–Fri 9–16.30. You will get a temporary Plussa card from a K shop for your use and you can continue collecting points and accruing Plussa money. A new K-Plussa Mastercard is sent to you via mail.
Lost or damaged bank debit or credit card with Plussa feature
If your bank's payment card with the Plussa feature is lost or damaged, please contact your bank to close and replace the card. We receive blocking information from K-Plussa from the bank and this also prevents the use of Plussa money.