Contact information

We’re here to help you in your Plussa-related questions and concerns by phone and online.

On this page

K-Plussa contact information

Phone number: 010 19 8604
Our phone service is available
Monday–Friday 9 am–4 pm

Local network or mobile charges apply.

The K-Plussa chat is available
Monday–Friday 9 am–10 pm
Saturdays 10 am–6 pm
Sundays 4 pm–8 pm

If your question is not urgent, you can also contact us through our service and feedback form.

K-Plussa is Kesko Corporation’s customer loyalty program.

Mailing address:
Kesko Corporation/K-Plussa
PO Box 1
00016 KESKO

Phone: +358 105311

Visiting address:
Työpajankatu 12
00580 Helsinki

Business ID 0109862-8

Address and name changes

K-Plussa receives details about changes to primary cardholders’ addresses and family names directly from Posti’s information system.

If you change your first name, you are a secondary cardholder, or you have forbidden the disclosure of your information, please contact our customer service and provide your Plussa card number and previous and new addresses or names.

Data protection

Thank you for using your Plussa card. At K-Plussa we ensure the safety of your data and your right to privacy. We are very careful with the handling of data we receive when you use your card. With the help of up-to-date data we can provide you with interesting benefits and suitable products and services at our stores.

As of May 25th, 2018, Kesko follows the EU data protection regulation. The purpose of the regulation is to improve EU citizens’ access to their own data and the confidential processing of their personal data.

As a K-Plussa customer you can update your personal information on our website in your Plussa account or by contacting our customer service.

To view details about your Plussa membership, log in to your Plussa account. In your account you edit your information, manage your Plussa money, and add or remove permissions for direct email marketing. You can find the login button in the website’s top header.

You can turn to our K-Plussa customer service when you wish to remove your data, or forbid or restrict the processing and use of your personal information.

The K-Plussa customer register data protection notice describes how members’ personal data is used and the rights members have regarding their data.

To request a report of your personal data, log in with your internet banking credentials to Kesko’s data protection portal at https://tietosuoja.kesko.fi.

Information about consumer dispute bodies

If a disagreement concerning a K-Plussa customer contract cannot be resolved through negotiations between the parties, the consumer can take the matter to be solved by The Consumer Disputes Board.

Before taking the matter to be processed by The Consumer Disputes Board, the consumer must contact Consumer Advisory Services.

When the disagreement concerns the processing of personal data, the customer may contact the Office of the Data Protection Ombudsman.