Kadonnut kortti

Onko Plussa-korttisi tai Plussa-ominaisuudella varustettu maksukorttisi hävinnyt tai vioittunut? Tee asiasta ilmoitus Plussa-tililläsi tai suoraan pankille, ja tilaa uusi Plussa-kortti tilalle.

Tällä sivulla

Lost Plussa card

In a case of your Plussa card has got lost, it is important to deactivate your Plussa card. By deactivating your card, you ensure your Plussa money is not misused. Deactivate your card by contacting our customer care Mon–Fri 9–21 and Sat 10–15. You will be supplied with a new card and your Plussa points or Plussa money will automatically be transferred.

If your Plussa card was linked to your bank card and your bank card got lost, call 020 333 (open 24/7). When notifying your bank that your card has got lost or stolen, you will be asked to verify your identity. Therefore, you will be asked your social security number when calling the phone number. K-Plussa will get the information about deactivation straight from your bank and after being informed, Plussa money cannot be used by the deactivated bank card.

Lost K-Plussa Mastercard

If your K-Plussa Mastercard got lost, block your card immediately by calling the 24/7 blocking service 0100 0555, or abroad +358 100 0555.

Your own responsibility of any misuse of your card ends at the moment you report your card.

Lost OP payment card with a K-Plussa number

If OP Visa, OP Visa Debit or OP Visa Electron with a Plussa number gets lost or stolen, block your card immediately by calling the 24/7 blocking service 0100 0555, or abroad +358 100 0555.

Lost Nordea Visa Electron payment card with a K-Plussa number

If Nordea Visa Electron with a Plussa number gets lost or stolen, block your card immediately by calling the 24/7 blocking service 020 333, or abroad +358 20333.

Lost Danske Bank Mastercard Debit payment card with a K-Plussa number

If Danske Bank Mastercard Debit with a Plussa number gets lost or stolen, block your card immediately by calling the 24/7 blocking service 0200 2585, or abroad +358 200 2585.

Damaged Plussa card

If your Plussa card is damaged or broken, you can order a new card by contacting our customer service. A new card will be sent to you and it will arrive in two weeks. Any Plussa points or Plussa money will be transferred to your new card.

Damaged K-Plussa Mastercard

If your K-Plussa Mastercard is damaged, please contact OP Korttiyhtiö customer service 010 252 7020 Mon–Fri 9–16.30. You will get a temporary Plussa card from a K shop for your use and you can continue collecting points and accruing Plussa money. A new K-Plussa Mastercard is sent to you via mail.

Damaged OP payment card with a K-Plussa number

If OP Visa, OP Visa Debit or OP Visa Electron with a Plussa number gets damaged, please contact your own bank or OP customer service 0100 0500. You will get a temporary Plussa card from a K shop for your use and you can continue collecting points and accruing Plussa money. A new OP Visa or OP Visa Electron is sent to you via mail.

Damaged Nordea Visa Electron payment card with a K-Plussa number

If Nordea Visa Electron with a Plussa number gets damaged, please contact Nordea customer service 0200 3000 Mon–Fri 8–20. You will get a temporary Plussa card from a K shop for your use and you can continue collecting points and accruing Plussa money. A new Nordea Visa Electron is sent to you via mail.

Damaged Danske Bank Mastercard Debit payment card with a K-Plussa number

If Danske Bank Mastercard Debit with a Plussa number gets damaged, please contact Danske Bank customer service 0200 2580 Mon–Fri 9–18. You will get a temporary Plussa card from a K shop for your use and you can continue collecting points and accruing Plussa money. A new Danske Bank Mastercard Debit is sent to you via mail.